error in plans system

Dana A.

I have Unlimited/ Minutes Canada wide, Unlimited/ Text messages, 1Gb of data Canada wide but if someone call me he will hear this message ( the number you called is not assigned check the number that you called) and when i'm trying to make any call i hear this message that my plan doesn't allow me to make any call
they charge me the full price of the plan but i can't call anyone or receive a call
is there any solutions ?

DinoS

Contact fizz for a solution. Go to my profile- contact form, open a complaint

Johanne M. #358

You can also try to restart your phone. If it didnt work contact fizz

Shilgi

The best would be to contact fizz directly for such a problem.

M T. #338

C'est sans doute un probleme de Fizz.
Vous devez contacter Fizz via "clavardage" en ouvrant une page d'aide https://fizz.ca/fr/faq/que-faire-si-je-narrive-pas-me-connecter-mon-compte-fizz.
Attedndez 15 seconds pour avoir la bulle au coin droit au bas de la page

Leifuer

I believe it was an error. The voice you heard should be for plans without minutes.
Try to contact Fizz to solve it.
Good luck!
https://fizz.ca/en/faq/resolving-issues.

Anne H. #1344

Go with Chat, it's fastest method.