How do I get my SIM card? Planete courrier says it left it at the door yesterday, but it is nowhere

Claire-Alexandra Kari

Planete courrier says it left it at the door yesterday, but it is nowhere to be found. I chatted with them and they told me to chat with Fizz.

M T. #338

It happend to many users. You need to chat with Fizz . Just open a help page like this one https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
Wait for 15 seconds and you'll see a bubble chat at the bottom right of the page.
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Business hours : Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

DavidP

You can chat with Fizz on this page https://fizz.ca/en/contact-us. Just click the chat bubble

DinoS

You have the tracking number, ask delivery company first, and ask Fizz after.

Dominic L. #1933

It's the delivery company's fault. They didn't insure the delivery was secure.