Why can't I retry to put my IMEI again ?

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Steve F. #2480
Steve F. #2480 Posts: 8 ✭✭
in Welcome and join
I come from a virgin account and after putting the first 15 nukber of my IMEI Fizz said that it was inccorect. Why can't I try again ? thank you

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  • S S. #1109
    S S. #1109 Posts: 46 ✭✭
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    Try to contact Fizz by chat.
    Go to any help page you should see in on the bottom right side
    Good luck
  • DinoS
    DinoS Posts: 626 ✭✭
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    I forget the link of the old post. The OP said most major provider porting steps and Virgin is mentioned as well. Virgin is mentioned IIRC
  • Alexandru Guzu
    Alexandru Guzu Posts: 5 ✭✭
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    I am having a similar issue, but coming from Koodo. I triple-checked the IMEI I entered with other people, so it is the one given by *#06# , but it is not accepted.
    I would like to try with the account #, but it says "Retry not available.
    I also cannot find the chat.
    They say I should send a message via Twitter or Facebook Messenger, but I don't have accounts there.
  • ReneD
    ReneD Posts: 1,809 ✭✭
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    @Alexandru Guzu
    If you have Dual SIM type of phone, there is 2 different IMEI #,one for each slot. Make sure you are using the right one.
    Otherwise, check if your phone's IMEI# as not been blacklisted here https://www.devicecheck.ca/check-status-device-canada/
    Chizz :))
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