how can I request refund for 2 unsuccessful SIM Card delivery ?

Leila Y. #2178

my SIM card was delivered on the third time. first two attempts were unsuccessful. when I chatted with Fizz's customer service, he said that the first two time fees would be refunded to my account but only after activating my sim card.
please guide me how to claim those fees?
thanks

Johanne M. #358

You'll have to contact fizz via the chat.

DavidP

You should chat with them to know how it works. Click the chat bubble on a FAQ page.

M T. #338

As mentioned by Fizz it will refund you once you activate the third one.
.
If you have no intention to activate then you should go back and let them know.

DinoS

Use contact form in my profile, ask refund.

Johanne M. #358

You can reach the chat bubble using this link
https://fizz.ca/fr/faq/resoudre-un-enjeu

MoYe

Contact fizz