Truely free call forwarding?

Posts: 545 ✭✭
In the Fizz website, they claim that:
"Free stuff everyone gets
Always included in your plan
Call display
Call waiting
Conference calling
Call forwarding"
However, according to my experience, if you don't have any minute in your plan. Each call forwarding will be charged as minutes of adds-on or pay-as-you-go in the wallet. They reply to me that this is normal.
They say incoming txt is free, and they make it; They say call forwarding is free, they do not make it.
I hope this can help someone understand the plan well before making plans.
Thanks!

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