my plan and coverage?

XIAOXING Z.

Hi there, I have two questions.
I live in Gatineau QC, my phone normally works fine. But several weeks ago when I travelled to Niagara Falls, Ontario, I got absolutely NO signal. No Mobile data. I think I have the "Canada Wide" plan, can you check you didn't assign the Quebec plan to me?
Question 2: now I only pay 5 dollars as a "tester", when will you charge me the normal rate? How much would it be?
thank you!
Xiao

DavidP

Have you activate roaming on your phone when you were in Niagara. For your 2nd question this is a user base forum but that depends when you are billed and what is your plan. You can check on the website with the information of your plan you will have the launch prices.

Johanne M. #358

The bêta tester price was for 3 months but they made an extention for 2 more months

Michel B. 1734

As mentioned above, you may need to activate roaming depending on which network you are connecting to.
It could also be that your phone isn't compatible with the band that's available in Niagara (Fizz operates / roams on different bands and not every band is available in all areas.
As silly as it sounds, if you aren't getting a signal at all, double-check that you didn't enable "airplane mode"

DinoS

You are paying Quebec coverage. Leave it as is now because any change will lose your beta price. Change it in April when beta end.

M T. #338

You can verify your current coverage by accessing overview page https://zone.fizz.ca/dce/customer-ui-prod/#/account/overview
.
The beta prices were extended around December 2018 for 2 months, so I should be in theory ended by the end of February.