Why am I charged twice in one month, that is, double payment?
Marie M. 6603
Posts: 1 ✭✭
The first SIM card did not work so had to be resent another. The site would not allow me to keep my first number as "it is already in use". Therefore I am registered under two numbers. As a consequence, I was charged twice this month: 03 Jan. and 20 Jan. How do I straighten this out so that I am paying under one number only and which number? I am currently using the second number.
5
Answers
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You can contact Fizz via chat using one of the help link for exeample this one : https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
Wait for 15 seconds and you'll see a buble chat in the right bottom corner of the page4 -
If you have 2 plans, one with your old number and one with your new number, you need to cancel the one you are not using, you should be able to do this under my plans section.5
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Best to contact fizz and get it taken care of as well as a credit.3
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You should go to My plans --> Mange plan --> Change SIM, not activate a new sim .3
