Where is the "Unblock SIM card" option?

Matthew P. #2256
Matthew P. #2256 Posts: 4 ✭✭
in Your Fizz Account
When I click on "Manage plan" I get a dropdown of 2 options, and "Unblock SIM card" isn't there. I've attached a screencap.
Thanks.

Answers

  • Jonathan C. 2531
    Jonathan C. 2531 Posts: 175 ✭✭
    I think you should see more options than that. Did you port in a number, and has the port completed already? If not, you'll have to wait before everything shows up. But as René said, if your phone is asking for an unlock code you can't get it from Fizz and will have to contact your old provider.
  • Matteusz
    Matteusz Posts: 8 ✭✭
    I had the same issue when I signed up. The option should appear after a couple of hours when you receive a text message saying that your activation is complete. The website should then update and display the option.
  • Anne H. #1344
    Anne H. #1344 Posts: 648 ✭✭
    Your activation is not done yet. Wait 4 hours and try. You should get more options than that.
  • Shilgi
    Shilgi Posts: 191 ✭✭
    It is normal it takes time to cancel your previous plan wait a couple of hours and then it should work

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