LTE is showing on the top bar but I have to access to my data. Anyone can help please?

Louise H. 6484
Louise H. 6484 Posts: 2 ✭✭
in My Mobile
Hi,
I have a plan with 4 GB and it`s been 3 days that I don't have access to my data even if the LTE is showing on the top bar. I would like to know why.

Answers

  • Code_KRUEW
    Code_KRUEW Posts: 400 ✭✭

    Have you checked your APN settings (for an Android phone) or updated to the latest Carrier Settings (for an iPhone)? Take a look at this page: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    If you are on an Android, double check for misspellings and extra spaces.

     

  • Shilgi
    Shilgi Posts: 191 ✭✭
    I had the same problem I couldn’t access my data. I have an iPhone and when I updated my phone it worked.
  • Chris P. #37
    Chris P. #37 Posts: 141 ✭✭
    Hey, I would also recommend the fixes described above, if that doesn't work, I'd recommend contacting the Fizz support team on Facebook.
    Cheers
    -Chris Payne
  • Leifuer
    Leifuer Posts: 531 ✭✭
    I had the same issue at first. I am using an iPhone. The solution was just to update the iOS version to 12.1.3, and make sure that in your Setting-General-About Phone, the carrier bundle is exactly Fizz 35.0. Then you will be able to use your data.
    If you are using an Android, ref to this page for APN setting: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn.
    Hope this can help you.
  • Anne H. #1344
    Anne H. #1344 Posts: 648 ✭✭
    Settings → Connections → Mobile networks → Access Point Names → APN

    Fizz APN settings are:
    APN: mobile.bm
    MMSC: http://mms.mobile.bm
    MMS proxy: mmsproxy.mobile.bm
    MMS port: 80
    APN type: default,mms,supl

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