Not able to Call

Maria S. #2213
Maria S. #2213 Posts: 1
in My Mobile
I transfer my number from freedom MObile now 15 days ago, I bought the add on for calls, I am still not able to call,Please HELP

Answers

  • M T. #338
    M T. #338 Posts: 2,934
    You need to contact Fizz via chat https://fizz.ca/en/faq/resolving-issues
  • Anne H. #1344
    Anne H. #1344 Posts: 641
    Facebook messenger
  • Shilgi
    Shilgi Posts: 191
    what type of phone do you have?
  • Jonathan C. 2531
    Jonathan C. 2531 Posts: 175
    If your phone doesn't support band 4 HSPA (1700/2100 MHz) then I believe you would get data only; assuming it has band 4 LTE. Is that possibly your issue? If so, you should be able to connect to Fizz Ext to make calls (if your phone lets you, but for some reason mine will only connect to Fizz Ext when it chooses to and not when told to) and then go back to Fizz for data.
    I should add that this would not be a permanent solution to the problem. If it works, then you've confirmed it's an issue with your phone and you'll want to get a new one because you can't use Fizz Ext exclusively.
  • DinoS
    DinoS Posts: 626
    Chat by clicking green icon on bottom right corner here: https://fizz.ca/en/faq/resolving-issues
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