Phone line wont let me place/recieve a call despite me having Unlimited Voice Plan ?

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Riad L.
Riad L. Posts: 5 ✭✭
in My Mobile
My line is simply cut in terms of voice. I cant send or recieve any calls because it claims its not part of my package. Despite the fact that I have Unlimited Voice data

Answers

  • Allison W.
    Allison W. Posts: 1,272 ✭✭
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    Was this working before? If it's near your payment date, did the payment fail to go through?
  • Anne H. #1344
    Anne H. #1344 Posts: 648 ✭✭
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    Billing error, fizz cut you in end of billing.
  • DinoS
    DinoS Posts: 626 ✭✭
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    Use contact form
  • Riad L.
    Riad L. Posts: 5 ✭✭
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    I just understood the source of my error ... my credit card expired and I forgot to change it in FIZZ. However, I just did right now. How would I know when my payment is gonna pass ???
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
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    Fizz applies payment only once a day. So it should work again tomorrow.
    .
    However you should contact Fizz via chat https://fizz.ca/en/faq/resolving-issues
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