Add on (zone 1) international call not working

Faisal A. #2153
Faisal A. #2153 Posts: 3 ✭✭
in My Mobile
I added an add-on to call the US, however when trying to call I am getting that 'your current plan doesn't allow us to connect your call'.
I was assuming that the add-on is effective immediately ? I am not sure what my plan has to do with this.
And is there away to cancel the add-on (given that it is not working)?

Answers

  • Code_KRUEW
    Code_KRUEW Posts: 400 ✭✭
    The add-on should be immediate. You should contact customer support to resolve your issue.
  • Shilgi
    Shilgi Posts: 191 ✭✭
    usually the add on works right away
  • DinoS
    DinoS Posts: 626 ✭✭
    I heard only data works for add-on outside in USA. So if your addon is not for USA, you can only have data working, and sms working. No phone call.
    https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options
    You will not be able to make calls while roaming outside Canada and the US. Roaming calls will be available in 2019.
    In the meantime, when you travel outside Canada and the US you will be able to use data, and send/receive texts. To make and receive calls you can use messaging apps such as WhatsApp or Messenger.
  • Anne H. #1344
    Anne H. #1344 Posts: 648 ✭✭
    Interesting, did you use chat to ask fizz?
  • Faisal A. #2153
    Faisal A. #2153 Posts: 3 ✭✭
    I am not sure how to contact the customer service. There is supposed to be a chat bubble which I couldn’t find. There doesn’t seem to be a clearway to contact customer service
  • Code_KRUEW
    Code_KRUEW Posts: 400 ✭✭
    See this faq on how to contact Fizz: https://fizz.ca/en/contact-us. You can try to contact them over Facebook Messenger or Submit a complaint form (from My Profile, Contact forms).
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