Everything works except receiving SMS and MMS

Martin P. #2058

Hi,
I have just signed up and after setting up APN settings... Everything seems to be working EXCEPT for receiving SMS and MMS messages.
I am able to send but I don't get the replies.
I have a Pixel 2 XL... I tried the SIM in an iPhone and even on the iPhone I cannot receive texts. So it must be something wrong with my account.
I've tried multiple things - like resetting the network settings, rebooting countless times, etc... Even added the +14385200092 telephone number to the Messages app to no avail...
Is there a way where I could reset - or force an update of my settings from Fizz?
Thanks.
Martin

M T. #338

You can try to resent network parameters to see https://zone.fizz.ca/dce/customer-ui-prod/#/account/plan/manage/network-parameters?productId=137328

M T. #338

Did you just transfer your phone from another service provider ? If so it coult take several hours before you can receive calls and sms.

Martin P. #2058

I tried your link... But I get to a blank page. Hmmm...
I did receive one text notification regarding my voicemail, but did not get a second.
I have a feeling my account is half activated or something. I seem to be missing some options in my portal. The "resend notifications" option should be in my Manage Plans.. but I don't even see it.
I guess resend wouldn't work either, since I can't receive texts anyways.
MT everything else works however, calls, data, and all outgoing send SMS and MMS.. just not incoming.

M T. #338

In order to get to The "resend notifications' ( which is supposed to be the link that I send ).
Here is how you can get there




.

DinoS

On my other sim, I can't make xiaomi work with mms, but data works , sms works.

Martin P. #2058

In my account under .. I don't even have the option....
That's why I think my account is corrupt or something. I have a few options missing as well like, I can't get my referral code and such.

Katie B. #2064

The same thing is happening to me, I've just switched over from Rogers, and I can send texts, but am not receiving them. I tried resending the network parameters on my account on the website, but I get an error message.

Martin P. #2058

Katie, I just switched from Rogers too.

Code_KRUEW

Did you just port? If you didn't receive the email with your service contract the port may not have fully completed.

I could never receive those advanced parameters on my pixel 3, but worked on a moto g5. Double check your APN too. Otherwise contact support.

Martin P. #2058

Hi Kent,
Ya I ported at around 11pm yesterday morning. Everything started working pretty much within a few minutes. I was able to call my cell and such. Could it take this long to fully port over? Perhaps the texting part is still going to Rogers for some reason...
I contacted support on Facebook Messenger... Crickets after 4 hours. Is there a better way to contact Fizz?

sean S. #1350

Yes, Martin while logged into your account go to the help page. Under the help page select any of the FAQ links. Once there, scroll all the way to the bottom. Wait about 30seconds and a chat bubble should appear. You will now have a chance to speak through live chat.

Martin P. #2058

Hey guys, thanks a lot for your help. My problem could only get fixed by chat... This is what the agent said:
After consulting your account, I see that the transfer of your number was not fully completed. In this case, I will transfer your case to our specialized team in order to speed up the process. A solution will be provided to you by email as soon as possible. We apologize for the inconvenience.