I didn't receive my SIM card and I called Planete courrier, they said that it was dilevered on Jan.

M. Z.

Hi,
I didn't receive the SIM card and I called Planete courrier, they said that it was dilevered on Jan. 7th!
I told them that I didn't receive any thing, but they asked me to contact FIZZ for that, so I'm asking what should I do to get the SIM card?
thank you

M T. #338

If you live in a condo / app verify on the building front door to see.
If not found then you have to contact Fizz via chat using this link https://fizz.ca/en/faq/resolving-issues

Kenny L. #23

If the courier claimed they delivered it, then contact Fizz and advise them you never received it.

Stéphane L. 1007

These idiots often just stick the sim package on your door, so anybody can steal it.

Jacky L. #58

For me, the tracking said delivered but it was never delivered. Few days later, it was inside my mail box lol , just be patient i guess

TrainFood

Try contacting fizz or wait one or two more days