Videotron app?

Cytochrome

I factory reset my phone and noticed there is now a "User Centre +" app with the Videotron logo on my phone. I was never prompted to download this app. Is it legit and if so, can I use it to manage my Fizz account?

Allison W.

What kind of phone do you have? I've not seen that myself, nor have I heard of it.

Cytochrome

I have a Pixel 3. I don't remember noticing the app prior to the factory reset.

M T. #338

I think that is due to Fizz sim card. I got a similar on Blackberry z10, it was only a logo not really an app. Remove the sim & put the old sim back on , the "logo" should be gone.

James M. #1533

Did you get that phone from Videotron?

Allison W.

Interesting. I hope they do get an app eventually. Their website, with the contant demands to log in again, is annoying on my phone.

Kenny L. #23

I think it happens when you do a reset with a SIM installed. I've seen Telus apps and Rogers apps preloaded after a reset when the respective SIMs were installed

Anne H. #1344

No you can’t, as a current videotron and fizz user. Videotron app has own username and associated with videotron sim, and videotron billing. Fizz sim IS NOT videotron sim though it use videotron network.

Cytochrome

So I am using a Pixel 3 phone bought from the Google store.

 

After a factory reset, I inserted the Fizz sim card and noticed the Videotron app. I don't think that app was on my phone before the reset, but I could be mistaken. I have been using that same sim card with the same phone for a few weeks already. I have never been a Videotron customer.

 

In the app, there is a function to view your data consumption without logging in. I had high hopes, but they need to send a verification code to your phone, and we all know that those codes don't always work with Fizz!!!!! I tried it and it didn't work, either because of the code that I did not receive or because I am not a Videotron customer. Ironic that the useless app was installed automatically.

 

Thanks anyway everybody!