Fizz messed up sim order and I'm stuck?

Julien L. 5481

So I ordered a sim card, specified the suite number (as proposed by their autofill actually), they didn't forward that detail to their courrier service so it was refused. I get an email from them 3 DAYS later saying I need to contact the courrier service. I do and they tell me they wont add that info to delivery address so I have to order a new SIM from fizz. I try to reach customer service but it's impossible (no chat, no messenger). wtf?
So please take note this new service is a fraud. I will claim a refund from my CC company and report this to the OPC... I suggest many do the same.

M T. #338

You can contact Fizz chat using this https://fizz.ca/en/faq/resolving-issues.
Wait for a bout 30 seconds and you'll see the ... at the right corner at the lower side of the page

Anne H. #1344

get tracking number, call delivery company and reclaim it.

MoYe

Contact fizz

SHUNYU WANG

contact them through facebook messager and they will get back to you in a day

Thanh S.

Please close this