? Don't Use Fizz !!

Miriam H.

don't use Fizz !!

reasons:

1. they don't have costumer service !! any issue you will have in the future, no matter how important it is, there is NO COSTUMER SERVICE

2. all the costumer service with chat is just to tell you that they can't do any changes

My expirience with chat including high level of not to answer to the point when i need really help, only that they will forward to level 2, they will send an email, put a note etc. but nothing will happen. when i'm forcing to answer to the point, when will be issues solved, if there is an super-wiser to contact etc. they ignoring, plain not answering

3. 4. 5. 6. 7 . all your problems that they will not assist you

James M. #1533

what is your issue? maybe ask the forums and we can help you.

Miriam H.

Already asked.
See this: https://community.fizz.ca/questions/1856336-updated-payment-method-push-payment-unblock-sim
or this: https://community.fizz.ca/questions/1860462-manually-payment-failiure
or this: https://community.fizz.ca/questions/1851237-unfreeze-account-late-payment

Allison W.

Rather than spam the chat forum, it would be more productive to go through the steps of their resolving issues, not leaving out number 3 if the first two have not been satisfactory.
https://fizz.ca/en/faq/resolving-issues-step-3

ReneD

Fizz customer service has improve a lot since the first beta period as well as for the specialize team.
However, there is a lot of improvement still ahead for them, if they want to step up in rank against competition.
Anyhow, spamming the community forum wont give you a better service.
Chizz )