APN configuration for MMS

Francois B. 5286
Francois B. 5286 Posts: 4 ✭✭
in My Mobile
i have been spending hourss reading the FAQ and group trying to configure the MMS function and no success...there is a pixel2, a nexus 5X, a one plus 5T and a a pixel 3 all new customers with Fizz and all of them have no MMS. i and so did the other owners have tried manually entered the APN, resend the initial config (which never comes in) and still no MMS... Really disapointed

Answers

  • Allison W.
    Allison W. Posts: 1,272 ✭✭
    Do these new customers all have data plans for their phones? MMS requires a data plan. Data must also be switched on in the phone settings.
  • Francois B. 5286
    Francois B. 5286 Posts: 4 ✭✭
    All these customer have data in their plans, and data is ON
  • Allison W.
    Allison W. Posts: 1,272 ✭✭
    I'm sorry. I can't see why MMS isn't working for any of them. Is data, SMS, and phone calls working on all of them?
    .
    If MMS is the only thing not working, I'd suggest you talk to customer service and see if they can help.
    https://fizz.ca/en/contact-us
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    mms used to work on my phone without APN configured at the begining.
    And it just stopped few weeks ago.
    I configured APN as instructed on Fizz website but the problem persists.
    I opened a ticket with Fizz and it still NOT working unfortunately
  • Johanne M. #358
    Johanne M. #358 Posts: 464 ✭✭
    Your not the only one I have the same problem.
  • Francois B. 5286
    Francois B. 5286 Posts: 4 ✭✭
    did open a "ticket" waiting for feeback
  • Kenny L. #23
    Kenny L. #23 Posts: 794 ✭✭
    I have the same issue off and on. I don't use a lot of MMS though...
  • Francois B. 5286
    Francois B. 5286 Posts: 4 ✭✭
    The question is not, is there an alternative or can i use something else to compensate for something they cannot fix?
  • TrainFood
    TrainFood Posts: 144 ✭✭
    my friend had this problem too
This discussion has been closed.

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