Do we lose our internet beta pricing if we move to another address?

Kenny L. #23

So if we move to another house but want the same plan, do we lose the beta pricing?

M T. #338

In theory it should not as long as you keep your current plan. Here is an excerp from Fizz
.
How long will I have access to beta prices?
To thank you for supporting us from the very beginning, you will keep your beta price for as long as you keep your current plan. Do not change your plan once the beta period ends; if you do, current prices will apply.

Anne H. #1344

Ask Fizz, it's not cell phone. So you maybe able to keep.

Jonathan C. 2531

I agree, you'll have to contact Fizz. Probably nobody doing the beta test on here has moved yet to know for sure. It all depends on how their billing system works. For some companies the account number and plan are tied to the address and moving means you're essentially a new customer again. For others they can transfer addresses on the account no problem, or even revive an old account that hasn't been used for years and after a change of address. I suspect at the moment only Fizz, and probably not even everyone there, knows how their system works.

Kenny L. #23

Thanks. I was hoping if Fizz support were monitoring these forums, they may just chime in. I'll contact them in a bit if I don't get any response here.

Dzianis

I had the same question and here is what they replied:
"Even if you would be changing address, the price will stay the same, as long as you don't change your plan".
My question was: "We are planning to move to another address in the next few months. Will we keep the beta price for a chosen plan if we move to the new address? Thanks

Kenny L. #23

Here's the reply I got from Fizz support. I am still confused. Do I get to keep the same beta price?
..."The subscription is made based on the invitation you got. We advise you to create a plan and subscribe one you have the exact address. If you subscribe at actual address and you move, you will have to cancel the line, return the gateway and then try to activate at the new address. "

Jonathan C. 2531

The reply you received, Kenny, seems more plausible to me. Most companies I've used tie the account to the address. As long as you're moving before the beta period ends, however, you should be able to keep the beta pricing at your new address.