Only the SIM card is in, but the card with the activation code is not found, can it be activated?

sandy L. #1529

Only the SIM card is in, but the card with the activation code is not found, can it be activated?

M T. #338

No you can not .
The activation code should be at the bottom where it says : ACTIVATION: .....

M T. #338

This is where the activation code is

sandy L. #1529

Thank you guys . i know where action number is . but i lost it. i just have the sim . omg . it seems like i have to buy a new cart.

M T. #338

Try to contact Fizz first to see before buying another one

sandy L. #1529

i donnt know how to contact them.

M T. #338

Here are the 3 methods that you can use :
Fizz chat : https://fizz.ca/en/faq/resolving-issues ( Please note that their working hours is 10 AM to 6PM during holidays : now to Jan 5 2019 )
Fizz contact form : https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us
Facebook Messenger : https://m.me/fizzca

Anne H. #1344

I recommend you take a photo of the sim, as well as write it down in your message. Give them 48 hours to respond.

sandy L. #1529

The customer service asked me to contact them after opening a new card. They will refund the card fee of the first card to me.Unfortunately, I can't contact them anymore.lol

Thanh S.

Please close this