I still have no service /network .

Min W. #1483

I still have no network service since i activated my sim,
I've been waiting for more than 3 hours .

Allison W.

It can take longer with some providers than others. In the mean while, you should be able to continue to use the sim from your old provider.

Min W. #1483

the old sim doesn't work anymore.,
I chose transfer phone number to active my sim.

Allison W.

Hmm. Usually the old sim works until the new one starts working. Did you get an email telling you that porting the number was successful?

Min W. #1483

I got an email abou this
Welcome to Fizz
Your activation is complete.

Allison W.

Is anything working? Incoming and outgoing calls? Texts?
.
Have you reset your apn settings to the fizz network?
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
.
If nothing is working, and you've received an email that the porting is complete, you'll need to go into your account, then contact forms, and set up an appointment to port your number.

Tamzid

Hi Min,
Is there any chance you are using an iPhone? If yes, you need to update to the latest version.