Definition of coverage vague ?

Charles C. 3858

I live in Gatineau region, which is across the river from Ottawa. I have a Ottawa number and a Gatineau number. I took the Quebec plan for both numbers thinking that as long as I was in Quebec/Ottawa area, I would be able to receive calls/text within and outside of Quebec/Ottawa area. As well I would be able to make calls to inside and outside of Quebec/Ottawa.
As it turns out, while being in Gatineau, I can't make calls from my Gatineau number to an Ottawa number. But, while being in Gatineau, I can make calls from my Ottawa number to Gatineau and Ottawa.
My questions are:
1. While being in Quebec/Ottawa region, should I not be able to call Ottawa from my Gatineau number as I am able to call Quebec/Ottawa from my Ottawa number ? I would think that Ottawa should be considered part of Quebec coverage as it is part of the subscription area ?
2. Is there some where on Fizz site indicating exactly where you can call/text from/to depending upon your plan coverage? It's all too vague.

Kenny L. #23

Check out the coverage map...but I believe Ottawa is part of Ontario even in Fizz land (not trying to be funny).

Anne H. #1344

Great Ottawa is not just Ottawa, it's Ottawa PLUS Gatineau. It's normal your Ottawa number can call both 613 and 819 with Quebec only plan. Gatineau is just gatineau, it doesn't include Ottawa (Ontario side). 613 number call 819 is local call , vs Fizz 819 call 613 is treated as long distance.

E S.

https://fizz.ca/en/coverage - if you select Quebec from the drop-down menu, you will see the exact coverage map to answer both your questions. Alternatively, you can enter an address of interest and it will show the coverage for that location.

frederick M. #835

just write your postal code on the map and you will be fixed

M T. #338

According to Fizz coverage map Ottawa is part of Quebec coverage.
These phones could be used to call each other from Ottawa and Gatineau