Plan change did not work?
Michael H. #1150
Posts: 13 ✭✭
in My Mobile
I changed my plan from the 4 gig to the 2 gig earlier in the month. However now, after ending the first month, I noticed it kept me on the 4 gig plan. If I try switching again, will I still be getting the original price? Which way is best to communicate with the fizz team?
16
Answers
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I found that facebook or the chat bubble work best for me.
If you change plans again and the price shows what you want, you should be OK, however if you already did the change and it didn't take it, I recommend you better contact them to make sure all is OK. You really want to avoid changing the plan again and find a nasty price update one month from now.9 -
go to My profile --> Contact form and open a complain. Wait 2 days and someone will reply.5
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The best way is probably FB - I found that I left my browser open while I waited in a queue of 18, even 22 people once (!!!) and when it finally arrived to my turn, the session said it was terminated. Facebook is the only way you can almost guarantee (other than the fact that it's a 3rd party website) that they received your message.0
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Facebook is probably best - it's the only way you (almost) know that they read your message. The Fizz chat sometimes doesn't work, and I've had two occasions where I left the browser open with 18, even 22 people in queue and when it was my turn, the chat terminated.0
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Facebook is probably best - the Fizz chat queue sometimes takes forever and twice it terminated when it was my turn before I could type my question.0
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Thank you both. I'm still sitting on it. Originally, I wasn't sure about switching over as I was paying the same as I have been for 3 years, but for 2 extra gig now. I'm thinking maybe it's a sign and I'll just keep it and loosen the belt a little on the data watching
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