Sim not provisioned?

Josue V.

I got my sim in the mail , I activated it, and paid. Online no issues there, I installed it on my phone (s9). And I get the message "Sim not provisioned" I cant call, text or use data. I tried to reboot my phone still the same message. I took out the sim put it back in, reset and same message appears. I don't understand what went wrong. Did anyone else get that issue? How do I fix it? I don't understaaaand. help please.

T D. #47

People were getting this problem when they activated their sim during the outage. It still worked afterwards, but took a little longer. When did you activate your sim?