No Service on New Account

Ryan B. #977

I received my sim card today and activated it and choose my plan and a new number. It all shows fine in the account website. However, The sim only shows NO SERVICE when put into my unlocked iphone 6. I tested it with 2 other sim cards from Bell and Koodo and they both work fine in phone and also tried the Fizz sim in the other 2 phones a Samsung S9 and an iPhone X and it gives NO SERVICE on both those devices as well. The website says my area has LTE coverage.
How do I get in touch with someone to figure out what is going on with my service, they already billed me but the account doesn't work.

M H. 1556

It's because they are having issues with their network
https://fizz.ca/en/faq/network-status

MoYe

There’s a major outage

Allison W.

Last time there was an outage, new subscribers started coming online slowly over the next day.

Mohammad S. #314

Any luck now?

Ryan B. #977

it's now 8am and thier network status claims the issues have been resolved around an hour ago and I still have no service on my brand new never used account. This is a horrible first experience for a brand new user. Then to come here and read about all these problems and outages....... it's horrible. If I don't have service sometime today, I'm cancelling. This is nonsense, I've never encountered such poor customer service or welcome experience with any other Cellular provider. Even Wind/Freedom and 7/11 and CHATR can all activate a customer within minutes of signing up. I have 10 people waiting for me to give feedback and ready for me to refer, however I don't know if I can honestly recommend this to anyone else after everything I've read. I'm really on the fence after seeing how this has been handled.

MoYe

Right now fizz is not stable at all

Stephen P. #933

This morning, I turned off my phone, removed the SIM and put it back, then turned on the phone and finally got service. About 20 minutes later received an email that my plan was activated.

Ryan B. #977

I have tried turning the phone off and on many times, and even tested it in 2 other phone that all have working sims and still the Fizz sim is NO SERVICE. Now I just got an email from Fizz, asking me to "continue activating my sim card".... huh? I already activated my sim card and selected a plan.
So I click on the email to "activate my sim" and of course it tells me the code is invalid (Cause I already activated it!). So what am I supposed to do now? Am I stuck in the middle of the activation process due to all your failures? Who is going to respond to me from Fizz to address this issue?
I still have no service even though they claim the issue is fixed and I'm not impressed at all, and my patience is wearing thin, good thing I didn't port my phone number.

Kenny L. #23

Patience (and a backup cellphone) is required with Fizz's growing pains...

Ryan B. #977

I still have no service and it's been almost 24 hours since I activated my account. I don't think I will be staying

Ryan B. #977

Great, since my account doesn't even seem to be properly activated I can't even cancel. The only option I have in the "manage my plan" area is to "add user". So now I have no service, yet I can't cancel but they still took my money without any issue, funny how that is. No one from Fizz will even respond to me, this chat bubble doesn't exist.
I don't even know how this would be any worse. I'm completely stuck, will NO ONE from Fizz respond to me???

J. S.

They network is back up now. Should work now.

Ryan B. #977

It has been over 3 days, and I still have NO SERVICE. There is no way this has anything to do with the outage anymore. I have sent emails and a ticket from the web portal and have not had any response from Fizz at all.
I am basically stuck, I can't cancel as my account isn't active and I have no service and can't use anything at all. No one will answer me, and no one responds even here. What is wrong with this company?
All I want now is to cancel and get my money back? What do I have to do!? Nothing works!

Ryan B. #977

Here is a copy of my "ticket" NO response from Fizz, been waiting DAYS just to get in contact with SOMEONE, ANYONE!
Hello Ryan ,
We received your form Submit a complaint . Your request was assigned the number 6001 , and was handed over to a specialized team. Stay tuned — we’re working on it and we’ll update you shortly.
Thank you,
The Fizz Customer Service team

aaron S. #1077

my phone works but it gets cut off one after the other it so embarrassing when i speak to upper echelons and it just keeps cutting off. Yesterday i spoke to someone and i had to him back four times in middle of our conversation. today i spoke to company about an order and when the progress was going on i heard the cut-off alert noise twice. now i just cannot call back
I transferred only yesterday and i had extremely bad experience
does anyone know how to submit a claim?

Ryan B. #977

I still have no service, and support has been useless in giving me any explanation or resolving my issue. I am being held hostage as all I want is to leave, but I can't even cancel as the options are missing due to the issue with the account not being active.
They can't even activate thier own accounts properly. No port, nothing special. No SERVICE at all for over a week. No one cares, no one follows up with you. But they take your money without any issue.
Worst company I've ever dealt with. All I want is to leave and never deal with you again. Activate my account already!