Cannot port phone number from Fizz to another carrier

Hey there,
After not receiving SMSs and losing service randomly, I decided to go back to Fido. Fido says that they cannot port my number from Fizz to Fido because the Fizz account is inactive. Fizz says that they cannot activate the account because the plan is cancelled, and that I can "remake the portability to Fizz once the number is active at Fido."
Obviously I Fizz are not keeping track of this ticket, and are giving me generic responses every time.
Do anyone know what would be the solution to this problem?


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