Why can't I make a long distance call in my coverage zone which is Canada?

Mohammed A. #811

I am trying to make a long distance call within Canada but it's telling that is out of my coverage zone but I chose coverage Canada in my plan. can anyone help with this?
Thank you

ReneD

Are you in Canada? If you are very close to a border it might because it beams to a U.S. tower.
Also if you are trying to reach someone in Canada hat has a U.S. cell phone or any foreign country it will be a long distance call.

Mohammad S. #314

If its canada that you chose, ignore the warning, its a bug. Normally you shouldnt be able to make that call at all, without any balance or add on in your plan.

Mohammed A. #811

Hello Rene, Yes I am in Canada. I am located in Montreal so I am far from the US borders. And I am to call a Canadian phone number. Thank you

Mohammed A. #811

Hello Mohammad,
What do you mean by ignoring the warning? I chose to call in all Canada in plan and I paid for it. Thank you

ReneD

@Mohammed
Mohammad meant that sometime you might hear a message from the system saying that your call is a long distance call. Ignore that you wont be charge if it's your plan.
And Montreal is in deed a good place to start a call in Canada. lol...
Sorry about your issue...
Cheers )

Mohammed A. #811

Hi Rene,
You are right it's just a bug. I tried to call same that I was trying before and suddenly the call did work haha. thank you for your answer.

ReneD

Hey! Hey! Happy to help!!!
Cheers )