Got charged with unlimited message?

Quoc V. #446

I have a plan with unlimited sms, but still got charged from my wallet, why and what to do?

Allison W.

You'll have to contact fizz directly. There's a contact for. In your customer account, under "my profile". Avoid putting more money into you wallet for now to avoid losing it.

T D. #47

Is your plan Canada wide or just Quebec?

Quoc V. #446

I chose a Quebec plan, but I am from Quebec, texting to users in Quebec..

Marc H. #309

Contacting Fizz should get money back. Meanwhile, don't put money on wallet. Their system is not 100% glitch-free right now.