[Rewards] What are the rewards and how to get them?

HugoLH

Hello Fizz!

 

I wanted to group the information on the Points, Levels, Perks, Upgrades, Bagdes for you to know how you can get them and what you'll get.

 

Please reply to complete the information.

 

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What are Points, Levels, Perks, etc. What can I do to earn each?

Source: https://fizz.ca/en/faq/what-are-points-levels-perks-etc-what-can-i-do-to-earn-each

 

Points

Points: Points are awarded when you carry out specific tasks, such as opening an account or making your monthly payment. Earn Points to climb to new levels in Fizz.

 

Level

Level: Your Level indicates your status in My Rewards. Accumulate Points to go up a Level. Each Level you attain unlocks access to a new Perk.

 

Upgrades

Upgrades: Each time you reach a new Level, you unlock a new Upgrade — a unique and permanent privilege — for example, unlimited calling, additional Data.

 

Level Up

Level Up: You Level Up when you earn enough Points to reach the next Level. The higher you go, the more Perks and Upgrades you accumulate.

 

Perk

Perk: A Perk is a single-use item — for example, 2Gb of data to be used in the next two months, or a discount at one of our retail partners. Earn Perks for carrying out specific actions, such as referring a new member, making your payment, or answering a question in the Forum.

 

Badges

Badges: Badges are rewarded when you reach milestones — they also show off your status in the Fizz Forum. You could win a Badge for your fifth comment in the forum, or for making your first payment. Badges are awarded with Points, and sometimes a Perk or Upgrade.

HugoLH

Version française ici: https://communaute.fizz.ca/questions/1826934-recompenses-recompenses-obtenir

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Points

• 
  1 point: Give a kudos to a user by clicking on the heart of an answer.
• 
  3 points: Reply to a question on the Fizz community.
• 
  5 points: Receive a kudos from a user that click on the heart of an answer to indicate that he/she likes it.
• 
  5 points: Reply to a question that was published less than 5 minutes ago.
• 
  10 points: Be the leader of the day.
• 
  50 points: Be the leader of the week.
• 
  50 points: Be active on the Fizz community during the month.
• 
  50 points: Be selected as the best answer.
• To complete

 

Level

• 
  Level 1: You have acquired less than 1500 points.
• 
  Level 2: You have acquired more than 1500 points and less than 4500 points.
• 
  Level 3: You have acquired more than 4500 points and less than 9000 points.
• 
  Level 4: You have acquired more than 9000 points and less than 15 000 points.
• 
  Level 5: You have acquired more than 15 000 points and less than 22 500 points.
• 
  Level 6: You have acquired more than 22 500 points and less than 31 500 points.
• 
  Level 7: You have acquired more than 31 500 points and less than 42 000 points.
• 
  Level 8: You have acquired more than 42 000 points and less than 54 000 points.
• 
  Level 9: You have acquired more than 54 000 points and less than 67 500 points.
• 
  Level 10: You have acquired more than 67 500 points and less than ? points.
• 
  Level 11: To complete
  
• To complete

 

Upgrades

Note: It will take effect at the start of your next payment cycle and it is valid for two years from the date you apply it to your plan. Based on your level, you have a limit of 1 (levels 1 and 2), 2 (levels 3 and 4) or 3 (level 5) slots for upgrades, so choose wisely.

 

• 
  100 Mo: You made it to level 1 and unlocked the 100 MB Mobile Data upgrade for your monthly plan that doesn't contain data. (For beta testers only.)
  
• 
  200 Mo: You made it to level 4 and unlocked the 200 MB Mobile Data upgrade for your monthly plan that doesn't contain data.
• 
  250 MB: You made it to level 1 and unlocked the 250 MB Mobile Data upgrade for your monthly plan.
• 
  300 MB: You made it to level 5 and unlocked the 300 MB Mobile Data upgrade for your monthly plan.
• 
  500 MB: You made it to level 2 and unlocked the 500 MB Mobile Data upgrade for your monthly plan.
• 
  Voicemail: You made it to level 3 and unlocked the Free Voicemail upgrade for your monthly plan.
• 
  Long distance calls: You made it to level 6 and unlocked the free long distance calls (in the country of your choice).
• To complete

 

Perk

• 
  500 MB: You signed up during the launching period of Fizz.
• To complete

 

Badges

• 
  Newbie: You joined the Fizz community.
• 
  Amigo: You added someone to your Fizz contacts for the first time.
• 
  Tching Tching: You added some money in your wallet for the first time.
• 
  Touriste: To complete
• 
  Sundae: To complete
• 
  Chasseur: You referred 1 new member.
• 
  Heros: You gifted data to 1 friend.
• 
  Dinosaure: You are here since 1 month.
• To complete

J. S.

Zero - just for joining - 250MB Upgrade
First - 500MB Perk
Second - 500MB Upgrade (which I can't use until I get an upgrade slot - don't know when that will be)

J. S.

Your upgrades will depend on what plan you have as well. For people with a plan with less data your upgrades and perks will be lower and I assume for people with really high data you would get higher amounts of upgrades.
I have a 2GB data plan and I got 250MB as the first upgrade. But I have heard of people getting 100MB upgrades as their first one.

Sean H.

You will receive an additional bonus slot at level 3. It is advised to never use your free 250mb upgrade, and to wait until level 2 to use your new 500mb upgrade instead

J. S.

And in the same vein @Sean H. I would recommend people not pay for voicemail, i.e. don't get a plan with voicemail in and get the voicemail reward at Level 3 or whenever it comes as an upgrade. I don't know if changing the plan now would make me lose the introductory pricing so I'm not going to remove voicemail from my plan.

Kenny L. #23

@ J.S. so the voicemail reward is permanent?

J. S.

@Kenny L. I don't know for sure. I've seen people claim 24 months and others claim the upgrades are forever.

J. S.

I just got to Level 3 and I got an Upgrade Slot and Voicemail. I chose the 500MB Upgrade from Level 2. And I'm not using the Voicemail Upgrade. The next level up (Level 4) is at 9000 points.

Cristinel R.

4 GB plan and I got 250 MB upgrade, 500 Mb perk. I haven't used any of them yet. Waiting for the 500 MB upgrade.

iPoopette

@ J.S. You won't lose your introductory pricing if you do any changes BEFORE december 19. Basically whatever price is showed at the bottom of the page is the price you will be paying in your new contract regardless of your billing cycle date.
If the voicemail is an upgrade, then it should, theoretically, be permanent.
@ Sean H. can't we use both? the 250mb and the 500 mb? or just switch it up?

ReneD

I had confirmation from CS yesterday over chat. VM is a bonus only for one month. And they told me it was possible to apply more than one bonus at a time.

Danton

I just got to level 2. It seems like I can replace the 250mb upgrade with the 500mb from the interface. I might be the same bug from before that wasn't letting me select the upgrade. I'll continue trying to replace it.

iPoopette

One month only? what kind of bonus is that!

Allison W.

I think the customer service agent might have mixed up bonus rewards and perks. Perks are one month only. Bonus were supposed to last longer.

ReneD

I explicitly told CS that I had reach level 3 and got the VM bonus. It also shows as a bonus in my profile as well.

Allison W.

Then they need to update their own website, or better train c/s, because it says bonus upgrades are permanent.

ReneD

@Allison W.
Permanent upgrades...Where exactly have you seen that info on Fizz website?

Danton

I believe Allison means that perks are a one time bonus while upgrades are applied every cycle, like stated somewhere in the solution hub. But there is a note there saying that fizz can change the upgrades without notice, so they are not that permanent in that sense.

Jia L. #749

Btw you should watch out because even though you can gain many upgrades, you only have limited slots. So you can choose to use your 250 mb free data, but if you do so, you might not have a slot for the 500mb that comes later. So really depends if you want to wait until level 2 to get a bigger reward or if you need the 250mb

HugoLH

Just to summarize, perks are "a single-use item" and upgrades are "unique and permanent privilege".

HugoLH

If you have the name of the english badges it would be great to let me know so I can update them.

ReneD

An Upgrade is a unique upgrade you can apply to your Fizz plan — for example, it could be additional data, unlimited calling, etc. Every Upgrade is valid for two years from the date you apply it to your plan.
From https://fizz.ca/en/faq/how-do-i-unlock-and-redeem-an-upgrade
So be careful with the upgrade you choose to activate...
Cheers )

iPoopette

From what I understand, we can't switch up the 250 mb for the 500 mb? *praying that this is false*

HugoLH

@René D. The upgrade is valid for 2 years when you activate it, but can you remove it and put it back to switch between other upgrades? Or from the moment that you activate an upgrade you're stuck with it for 2 years and can't take it of even if you get a better upgrade (ex: 500 mb instead of 250 mb) ?

ReneD

@Hugo L. @Judy T.
I think you are stuck with it! Unless you get more upgrade sluts with higher levels.

HugoLH

@René D. So, you can have more than 3 upgrades slots? Where have you seen that information?

ReneD

@Hugo L.

I wrote Unless there's more slot coming... but I don't know, so we must choose wysely young padawan ))

Cheers )

HugoLH

@René D. Good point! I indeed misread, my bad.

ReneD

https://community.fizz.ca/questions/1825506-unicorn-possible-choice-avatar-possible
For Geek level! :O))!

ReneD

BIG NEWS ABOUT UPGRADES!!!
I think I've made a point about the rewards policy!
We can now replace a bonus in a slot, but it only take effect at the next payment cycle!!!
Cheers )

W L.

Is replying answer in the community really 10 points, I saw 3 points when I go to see my and others activities.

Danton

@René D. That’s great news, let me try to swap my 250mb for the 500 upgrade!

Allison W.

Really? Of all the problems they have, that's what they decide to fix? Why?

iPoopette

I agree with W L., it only gives 3 points when we answer to a question. I checked my points, answered a question and checked again and it only added 3 points.
Which would actually make senses that answering the question faster give more points.

HugoLH

@Judy T. I don't understand, because on my profile, when I answer it's 10 points... Are you talking about the leaderboard or the profile points?

iPoopette

@Hugo L. Really? That's weird... yeah I mean the points in my profile. So I got 1673 points right now.

 

Edit : I was going to post the after image after posting this, but of course the page won't load.

HugoLH

@Judy T. Oh wait! I wasn't talking about the same points. I was talking about the community profile points. You might be right then, I'll validate and change it.

P C. #31

@Hugo L., Thank u very much for the big summary that u r doing!!!

1.  Upgrades - Voicemail - it is 24 months, not 1 month?  Furthermore, for someone who has the VM feature in their plan, they r not charge VM$ when they apply upgrade.  https://community.fizz.ca/questions/1828430-level-3-free-voicemail

 

2.  Perks -  only 100 MB for beta testers, only allowed 90 days to apply to a/c.  Don't know if there is any time limit for ppl who subscribed during Launch period (Nov. 20- Dec. 19)

ReneD

@V.C.
I think you got confuse about the 100Mo perk cause it is like all other perks, valid for 2 years.
But as beta tester, I also had a Fizz gift of 100Mo that was valid 60 days period to activate for 30 days.
Cheers )

P C. #31

@René D., thanks for helping to answer my question. I'm a beta tester, received 100MB as PERK(one-time use only, not 24 months) when 1st joined. It was "unlocked" and started 90 days count down since 1st day, not sure if I unlocked it myself.

 

When I reached Level 2 a week ago, there was no additional PERK.

P C. #31

So I've just reached Level 3, free Voice Mail as expected. Following are what I've got:
Perk: 100 MB when 1st joined
Level 1 upgrade: 100MB
Level 2 upgrade: 500MB
Level 3 upgrade: Voice Mail
Level 4 ?? (others said 200MB)
I received many badges, but no additional PERK . . . . kudo gals/guys, kudo . . . . .

ReneD

Level 5 = 300Mo bonus

Next level at 22500pts

 

Cheers )

P C. #31

@René D. Thanks for info!!! I won't be able to get to Level 4.
Really 0 additional PERK after the welcome 100MB(Beta) / 500MB(Launch)?

Kenny L. #23

Great job guys.

Kenny L. #23

Great job guys

HugoLH

@V.C. Thanks for the informations, I've updated the post.

HugoLH

@René D. I think that the 100MB was only for beta testers too. I also find quite sad a 300MB at level 5 when you got 500mb at level 2...
PS: I've updated the thread with your informations.

Stephen P. #933

Good to know, thanks!

Martin L. 1390

Wow very informative tread about bonus, badges,... Thank you guys.

ReneD

@Hugo L.
About the 300Mobonus for level 5. That might be the "secret algorithm" that is the play here. I wouldn't be surprise that not everyone is getting the same bonus or might have mid level added to their goals...
I guess will see later on!
Cheers