Can’t connect to the fizz mobile network

David S. 1958

I purchased a sim card and activated my account and updated the carrier but I still don’t have any network. Im using an iPhone 7 unlock and it still says no service. Can anyone give me a hand?

ReneD

You should have received and e-mail confirmation and a text message on your phone.
It might take a little while before it activate, especially if you have ported a number from your old provider.
In anycase it's a good thing to restart your phone.
Cheers

Kenny L. #23

Restart your phone and try again. May be due to the outage Fizz had.

JD B.

Did you try this yesterday between 6pm-3am because there was an outage and others including myself are having similar issues.

Sean H.

Your best bet will be to try using the sim in another Fizz-Compatible unlocked phone. If you get service, there's something wrong with your iPhone 7.
I had similar issues on an iPhone 6s that was "Unlocked" but I still needed to contact my previous carrier to have it re-unlocked for some odd reason.
Otherwise, go to <<My Profile>> and select <<Contact Forms>>

Cristinel R.

Try to restart your phone. It worked for me.

Danton

I had issues with my iPhone because it didn't update the carrier settings automatically after I swapped the sim cards. To force the update, go to settings > general > about. You should get a pop up asking if you want to update the carrier settings.

J. S.

Have you gone through the instructions on this web page? For iOS.
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn