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Help changing numbers

I tried transfering my old cell number, but there’s been issues, so I need a new number.
It’s been a couple days now, and I haven’t been seeing the chat bubble appear anymore.
I also don’t have the option to change phone numbers online, I get the error attached.
I also have “No Service”, but I chalked that up to the network outage, thought it hasn’t affected my sister’s phone.
Thank you


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