Why is no tracking information provided when ordering SIM cards?
Steve S. #459
Posts: 17 ✭✭
I ordered 3 additional SIM cards 3 days ago and I have still not received them. Why is tracking info not provided when they are shipped? How come the option to upgrade Shipping speed is no longer available? I have colleagues wanting to sign up and I was to bring the cards in tomorrow, but that will not happen - this is a tad frustrating. 
. Any help is appreciated. I already wrote a message on FB messenger but no answer yet. Thank you
. Any help is appreciated. I already wrote a message on FB messenger but no answer yet. Thank you 12
Answers
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I didn't get tracking info either but I received an email letting me know that the sim card was delivered. With Canada Post being on strike all mail is slow.9
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because why would you need tracking?8
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Because sometimes (twice in a row for me) they don't get delivered.10
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So if you never receive them, how do you get a refund ?8
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Contact them directly
Besides https://fizz.ca/en/contact-us , there are:
contactform@support.fizz.ca
Facebook Messenger
https://www.messenger.com/t/fizzca
https://www.facebook.com/fizzca/
Contact form
My profile--->Contact forms--->Submit a complaint5
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