Change / Correct Email Address

Leslie M. #530

On one of my family account, the e-mail has been mistyped. Is there a way to correct this? The account is now locked since it's past the 24h activation email. There's an active line on it.

J. S.

No. It doesn't look like there is a way. At least not on the web-site ui. Try reaching out to them using Contact Forms:
https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us
Or through facebook chat
https://m.me/fizzca

Emre Y.

You I can confirm that this can be done if you contact a Fizz staff member.
Please note that they will ask some verification questions:
Full name,
Address,
Phone number,
Last 4 digits of card linked to the account.

J. S.

Besides https://fizz.ca/en/contact-us , there are:
1) Email
contactform@support.fizz.ca
2) Chat (7 am to 10 pm | Week-end 10 am to 6 pm)
Login your account.
Click on “Help”.
In “Popular topics” click on any subject.
Scroll down to the bottom.
In the right corner the chat bubble will appear after 15 seconds.
Click on the bubble and type your question.
You will see what position you are in the queue.
Sometimes, it can be very long before you can chat with someone: one hour, 90 minutes…
3) Facebook Messenger
https://www.messenger.com/t/fizzca
https://www.facebook.com/fizzca/
4) Contact form
Login your account;
My profile--->Contact forms--->Submit a complaint