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• 
  Reschedule my appointment to an earlier date

  Hello! The only spot available is in 6 days! I can't afford to wait that long without internet. Wo…

  Answered ✓ Closed charlotteboivin 81 views 4 comments 0 points Most recent by neverwinter May 2023Internet
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  I have been rescheduled twice with no updates and no internet

  Hi, I had a scheduled installation for May 3rd morning, a videotron gentleman came, looked at the o…

  Answered ✓ Closed Jassinth 75 views 2 comments 0 points Most recent by Whizz May 2023Internet
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  I have updated my plan to 100mbps still have 60mbps

  Hello, I have updated my plan to 100mbps, but i still got 60mbps. I restarted my modem. Still 60 mb…

  Answered ✓ Closed Adam D. #4697 111 views 11 comments 0 points Most recent by FizzyFizz JQMPM May 2023Internet
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  Can't find my wifi

  My power went out momentarily. Everything came back on, the lights on my modem are all great but I …

  Answered ✓ Closed Someone 194 views 8 comments 0 points Most recent by Whizz May 2023Internet
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  FIZZ using two secondary DNS??

  Upon checking the default DNS, I noticed that they were not using the same ones as before. And to m…

  Answered ✓ Closed Sylvain T. 82381 209 views 2 comments 0 points Most recent by Andrei_ref_R7VK1 May 2023Internet
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  Troubleshoot options

  My router had different blinking lights recently and I encountered an internet connection issue. I …

  Answered ✓ Closed alg 109 views 10 comments 0 points Most recent by FizzyFizz JQMPM May 2023Internet
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  Internet Traffic Management Policy

  Hello! I have some questions regarding the Internet Traffic Management Policy outlined here: https:…

  Answered ✓ Fountain42 115 views 10 comments 0 points Most recent by FizzyFizz JQMPM May 2023Internet