Laphroaig ✭✭

I tried. Last night I mentioned three times the issues I was experiencing and the answer was that yes, I can change the email address associated with the account. I often get those types of answers, which is why I thought I would get more help on the forum ;)

Thanks @mlafreniere for the information! I suspected I wasn't the only experiencing disruptions. They also asked me to run the Wifi test, but once again, it works and then it doesn't. Thanks for sharing the link with me, I'll check that. I called Videotron this morning and they told me that, even if Fizz use their network,…

Hi @BradDoell, I guess I could change my password, I haven't tried this yet but this means I will have to re enter it on more many devices. I doubt that's the issue has my wifi password is very long (25 characters) with letters and numbers. The issues started following the recent Fizz maintenance. Since then, I have…

Sadly I don't know of any neighbour who use Fizz Internet, but I don't know a lot of people around my condo.

Hi @elena code xzi4t, Sorry I should have mentioned this. I am testing with my own router, a Netgear Nighthawk RAX-70 which is way more powerful than the modem/router provided by Fizz. It was working perfectly fine before I switched to Fizz a few months ago. Thanks!

Thanks @elena code xzi4t, That's pretty much what I think too. It's related to Videotron network and I think they need to fix it. It will most probably happen again tonight. When it happened yesterday I was streaming music in my place. Nothing really heavy on download. I'm expecting too have issues once again tonight.…

Hi @elena code xzi4t , Thanks for the quick reply. It's pretty hard to connect to Ethernet, as most of my devices only connect to wifi. I would need to buy a long cable to connect my PS5 and Apple TV. That being said, right now the download speed is above 200 Mbps and the ping is 28. Last night I had a ping of 600 and a…

Merci Zorrino ☺️

Bonjour, Merci pour les informations. En fait j'ai déjà fait l’exercice de voir les canaux utilisés par mes voisins. Tout est optimisé à ce sujet. J'ai même fait valider le tout par Netgear. J'ai deux bandes 5 Ghz et une bande 2.4 Ghz sur mon routeur. De plus la connection a fini par fonctionner hier après plusieurs…

Bonsoir, Merci pour le suivi. J'ai contacté le soutien il y a plus d'une heure via le chat et Messenger et j'attends toujours une réponse. Merci beaucoup et bonne soirée!

Merci pour les réponses. J'apprécie! Bonne journée et bonne semaine :)

Merci pour votre aide, c'est bien apprécié 🙂

Thanks to you Fling and have a wonderful night!

Thank you very much Fling, I appreciate. I think we found our answer. It seems Toronto phone numbers cannot be transferred to Fizz. That's sad :( Take care and have a good night!

Hi, Thanks for the quick reply. We actually read all that. We tried entering the IMEI (15 numbers) but the field doesn't allow it. As for contacting Fizz customer support I clicked the chat bubble, but it just disappear and then nothing happens. I tried using Google Chrome and Safari on a Mac. That's just weird! Thank you!

Même chose à Montréal. Je ne peux plus envoyer de messages depuis 18 h 30. Il est 23 h et le problème persiste.

Merci beaucoup Mike. C'est bizarre. Je vais essayer de nouveau. Peut-être était-ce un problème unique. Merci énormément,ment pour ton aide et bon après-midi!

Bonjour Mike, Merci beaucoup. J'ai essayé d'appuyer sur 3 une fois, deux fois et même trois fois et cela ne fonctionne pas. Est-ce un problème technique? Avant appuyer sur la touche 3 fonctionnait, mais ce matin cela ne fonctionnait pas du tout. Merci et bonne journée!

I'm in Montreal and same thing. Again. No service at all. Two times in two weeks. I hope they will fix it fast or I'll move to another mobile provider.

Hi, I am also in Montreal and I completely lost the service. Will it be up soon? I have a business call in one hour. Thanks!