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Why my plan didn't change the coverage and I paid already for it?

Christian C. 25209
Christian C. 25209 Messages 1 ✭✭
dans Mobilité
I change my coverage plan from Canada to Canada +USA last month and after new cycle month I paid already the new coverage but still appear only Canada coverage. Why?

Meilleure réponse

  • Yelena
    Yelena Messages 1,861 ✭✭
    Réponse ✓
    Lots of customers experience problems while changing their plan since the maintenance. You should contact the support.

Réponses

  • M T. #338
    M T. #338 Messages 2,934 ✭✭
    It must be related to the recent maintenance. You should contact Fizz
  • Gallina
    Gallina Messages 756 ✭✭
    Here's the procedure to reach Fizz :
    To contact Fizz, click on the link below and make sure you're logged into your Fizz account. The bubble chat will appear at the bottom right corner.
    https://fizz.ca/en/faq/resolving-issues
    Business hours: every day from 8 a.m. to 9 p.m. (EST)
  • Simon H. #6464
    Simon H. #6464 Messages 197 ✭✭
    Reach out to fizz support ASAP via Facebook chat, search fizz mobile.
    They will respond and correct the situation within minutes.
    Good luck
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