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I can't transfer my number from Fizz to Koodo.

Apurba N. Messages 1 ✭✭

novembre 2018 dans Mobilité

This is the error message "Invalid Account Number format of Service Provider Videotron Ltd(328F); Required Format=12 digit number". I need help porting the number out.

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Meilleure réponse

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  Thomas A. #569 Messages 25 ✭✭

  novembre 2018 Réponse ✓

  Videotron's account numbers are usually 12-digits codes. Fizz's account IDs only have 8 digits (you can find it in the "Manage plan" tab).

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Réponses

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  Pascal C. #391 Messages 11 ✭✭

  novembre 2018

  "Account Number" and "12 digit number" ? I don't think it's asking for your phone number. Anyway, the problem is on Koodo's side, so you should try to ask them.

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  Martin L. 1390 Messages 117 ✭✭

  décembre 2018

  Please keep us informed about that problem. It's possible I return to Koodo at end of month. Thank you.

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  Felix C. #1672 Messages 1 ✭✭

  janvier 2019

  I managed to do it using my IMEI (well one of them since I have a OnePlus with 3 sim card slot) by talking to someone from another department at koodo.

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