I can't transfer my number from Fizz to Koodo.

Apurba N.

This is the error message "Invalid Account Number format of Service Provider Videotron Ltd(328F); Required Format=12 digit number". I need help porting the number out.

Thomas A. #569

Videotron's account numbers are usually 12-digits codes. Fizz's account IDs only have 8 digits (you can find it in the "Manage plan" tab).

Pascal C. #391

"Account Number" and "12 digit number" ? I don't think it's asking for your phone number. Anyway, the problem is on Koodo's side, so you should try to ask them.

Martin L. 1390

Please keep us informed about that problem. It's possible I return to Koodo at end of month. Thank you.

Felix C. #1672

I managed to do it using my IMEI (well one of them since I have a OnePlus with 3 sim card slot) by talking to someone from another department at koodo.