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Router : Restoring back to factory setting not working

Judith F.
Judith F. Messages 1 ✭✭
novembre 2023 modifié dans Internet

I tried restoring my Fizz router (hitron code 4680) to factory settings by holding the reset button behind for a good minute. I want to do this because i lost the router password (not the wifi password, the router password that you need to put here http://192.168.0.1/ to access your router settings).

Its not working… when I tried to connect to my router after the hard reset with username : cusadmin password : default password on the back of my router, it doesnt work! I tried also username : cusadmin password : password.

Also my wifi, after the hard reset to factory settings on my router, comes back with the personnalized named i set up for it which makes me think the hard reset is not working at all…

Meilleure réponse

  • Easygolucky
    Easygolucky Messages 1,085 ✭✭
    Réponse ✓

    It sounds like you're encountering issues with performing a factory reset on your Fizz Hitron CODA-4680 router. Here are some steps you can follow to troubleshoot and ensure a successful reset:

    1. Correct Reset Procedure:
      • Ensure you are performing the reset correctly. Typically, you should press and hold the reset button for about 10 seconds. However, this duration can vary slightly depending on the router model.
      • Use a paperclip or a similar object to press the reset button, which is usually recessed to prevent accidental resets.
    2. Power Cycle After Reset:
      • After holding down the reset button for the required duration, turn off the router and unplug it from the power source.
      • Wait for about 30 seconds to 1 minute, then plug it back in and turn it on. This process is called power cycling and can help in completing the reset process effectively.
    3. Check for Successful Reset:
      • After the router restarts, check if the reset was successful. The personalized WiFi name reverting to its default indicates that the reset didn't go through as intended. The default network name (SSID) is usually printed on the router or in the manual.
    4. Accessing Router Settings:
      • Once the router is reset, the default username and password should work. For the Hitron CODA-4680, the default credentials are often 'cusadmin' for the username, and the password is often either 'password' or the default WiFi key printed on the router.
      • If these credentials don't work, there's a possibility that Fizz might have set different default credentials which you can find in the router's manual or by contacting Fizz support.
    5. Additional Troubleshooting:
      • If the reset still doesn't seem to work, there might be an issue with the router's firmware or hardware. In such cases, contacting Fizz customer support is advisable. They can provide model-specific guidance and, if necessary, initiate a replacement if the router is faulty.
    6. Consult Documentation:
      • Refer to the router's manual for specific instructions on resetting the router. Sometimes, there are model-specific nuances in how a reset is performed.

    Remember that a successful factory reset will erase all personalized settings including your Wi-Fi name, password, and any custom configurations you've made. After the reset, you'll need to set up your network again as if you were doing it for the first time

Réponses

  • Jess_i88b6
    Jess_i88b6 Messages 13,884 ✭✭
    novembre 2023 modifié

    Hi @Judith F.

    Did you wait 15 minutes after the reset?

    Are you able to fill the button pushed? You need to push it for 10 - 20 seconds, did the modem restarted?

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Messages 23,077 admin

    Hello Judith F.,

    I'm sorry to hear about this situation. If you made sure to follow the steps provided by Jess_i88b6 and Easygolucky and the same issue appears, please feel free to reach out to our customer service representatives, and they will be able to schedule an appointment with a technician and change your modem if needed. 
    You can contact us by following the steps Jess_i88b6 provided. 

    Have a good one!
    -Sergiu 

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