Fizz technician

Usagi94

Hello,

My installation was schedule today August 8, 2023, between 7h30am till 12h00pm. Till now, the technician still has not arrived. When checked the website, it says that I'm with the technician and it is in progress. I need this rectified immediately. Why have I not received a call or notification.

What will happen to my modem, installation and payment ?

Jess_i88b6

Hi @Usagi94

Probably the tech is testing the line from outside?

Here we are normal users

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

raphrapha

good luck with that !

Sébastien code ZXEL1

wait a bit he may be late

Andrei_ref_R7VK1

Did technician came eventually?

Whizz

Hello Usagi94  ,

Sorry to hear about the issue.

From what I see, the technician managed to come and delivered the modem and the plan was also activated successfully.

We apologize if the technician came late, but most likely he was delayed by a previous installation that might have taken longer than expected.

On a side note, if a technician can`t reach the appointment, you get an automated message later in the day that will invite you to reschedule the appointment following the details found here : https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

Thank you for your understanding.
Have a good one,
-Raul