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The first blue light is off

Isratali
Isratali Messages 3 ✭✭
juillet 2023 modifié dans Internet

I just installed my new modem today and my internet is not working after completing all the things required to set the connection. The first blue light is off and second one is OK. It shows I am not getting internet on my devices. I tried every possible things but I am not sure what to do now? Anyone could help me in this regard ? Thank you

Réponses

  • Jess_i88b6
    Jess_i88b6 Messages 13,872 ✭✭

    Hi @Isratali

    Videotron still have some problem on their network after the weather that we got the 14th https://fizz.ca/en/faq/status-services

    Activate your modem (if applicable*)

    Log in to your Fizz account. 

    You should see a tile with your order details in the Overview section. If not, go to My settings ­>­­ Order history.  

    Activate your modem. It will then switch to the speed associated with your plan.  

     

    *If an installation appointment with a technician was scheduled with your Home Internet order, this step does NOT apply to you. 

    If this doesn't help, check the coaxial cable, I saw user having multiple coaxial cable in their dwelling, if this is your case try to connect the modem to the other too

    If this doesn't solve your problem contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • AK20230110
    AK20230110 Messages 4,970 ✭✭
    juillet 2023 modifié

    @Isratali

    Hello,

    Can you verify that the coaxial cable is well tightened ...

    Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.

  • elena code xzi4t
    elena code xzi4t Messages 8,432 ✭✭

    The first light is for the power, connect the modem in another electric outlet

  • Whizz
    Whizz Messages 23,045 admin

    Bonjour Isratali 
    Je suis dessolée pour la situation rencontrée. :( j'ai pu constaté qu'un billet a été escaladé déjà par mes collègues afin de vous apporter une solution favorable à la situation. 
    Bonne journée,
    Alexandra 

Cette discussion a été fermée.

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