Mon internet ne fonctionne pas

Mike D. #34557

Sur le routeur la lumière d'état est éteinte et les autres sont verte

Fling

Hi Mike

At point 3 of the next link Check the status LEDs on your WI-FI modem

This list of the lights of your Wi-Fi modem and the different possible states:

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

Start with this simple solution that often solves the problem

1. Unplug the power cable on your Wi-Fi modem.
2. Make sure all the lights on the modem are off once you have unplugged it.
3. Wait ten (10) seconds.
4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.

you can try some of the troubleshooting mentioned in those link

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

If you still have the problem contact Fizz support for help

Here's how to contact customer service

https://fizz.ca/en/support

In status of our services you click on Check out the services

Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.

Chatting is the only fast and efficient method because you interact directly with customer service.