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Installation schedule

Olivia2019
Olivia2019 Messages 1 ✭✭
août 2022 modifié dans Internet

Hello.

I made an internet installation request today but I missed it. I didn't know exactly what time the install would be, and I was working at that time. I tried again to make another appointment, but the schedule has to wait another week more. All of my family is in a very difficult situation because there is no internet. Could you please help me that I can make advance the schedule even a little? If not I might have to look for any other internet service as long as the installation is quick.

Meilleure réponse

  • Whizz
    Whizz Messages 23,047 admin
    Réponse ✓

    Hello Olivia2019 

    Thank you for your interest in our internet service!

    I notice you've already rescheduled your appointment for this week. The appointment dates/time frames are updated in real-time, so if you've missed the appointment and the ones available are not suitable for you, choose the earliest one you can find then check again from time to time to see if you can find anything earlier.

    To do this, you'll have to go to "My plans" -> "Manage plan" -> "Reschedule". 

    This FAQ page might help you with more information if needed: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

    Thank you for your understanding, I hope you'll enjoy our service! :D

    Take care!

    -Ionut

Réponses

  • Doomdrou
    Doomdrou Messages 1,386 ✭✭

    Hi,

    Unfortunately, this is a forum with users like you. As this is something that needs to be fixed by Fizz, I suggest you contact customer support at https://fizz.ca/en/support

    You have many options to contact Fizz.

Cette discussion a été fermée.

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