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I have update my payment information but i don t have access to internet is it normal ?

Koné
Koné Messages 3 ✭✭
dans Internet
my monthly payment of my internet pass with Fizz was not successfully and right now i dont have intenet access but i update my credit card information on my fizz account but for the moment i dont have internet, i want to know if it is something normal

Meilleure réponse

  • Mike
    Mike Messages 21,577 ✭✭
    Réponse ✓
    Hi Koné

    Did you associate the new credit card with your plan?

    If you need to add a new credit card
    1- In your Fizz account, go to My Profile
    2- Click on Payment methods.
    3- Click on Add a new payment method to add your new payment method.
    4- Now make your way to My plans.
    5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.
    6- Then, select the payment method you no longer want to us, and click on Delete.

    If you fixed the day after your payment was du, you must force the payment:

    If you associate a new credit card with your plans, you can also force the payment
    My Plans - Manage Plan - Payment method - Make my monthly payment. Once payment has been made, your service will be restored within 2 hours.

    In case of problem, you can contact Fizz support by chat from 8 am to 9 pm

    1- Log in to your account (see top right).
    2- Any ad blocker in your browser must be disabled.
    3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    4- The green bubble should appear in bottom right of the page
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