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My wifi says "low connectivity" and my cabled internet is extremely slow since May 19, any info??

Samuel D. 10960
Samuel D. 10960 Messages 3 ✭✭
Even after restarting my modem twice the problem still persists and the speed test in the wifi app doesn't work either.

Meilleure réponse

  • Mike
    Mike Messages 21,579 ✭✭
    Réponse ✓
    You must contact the support in order to have your line checked

    here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

    1. Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    2. Click on this link: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
    3. The green chat bubble should appear after a few seconds in the bottom right corner.

    Do not hesitate to mark this answer as the best

Réponses

  • SuperFizzeur
    SuperFizzeur Messages 3,767 ✭✭
    Hi,
    It's could be the signal! Fizz is a Videotron company.
    It's could be a problem in street cables, in Videotron cable building, your wires in your building, your modem, or your device!
    You need to ask the customer support in your account dashboard by clicking the bubble!
    Thanks, have a great day!
  • Leonard_G
    Leonard_G Messages 250 ✭✭
    Par curiosité, le test de vitesse dans l'appli portable du routeur, est un test avec le wifi ou un test au niveau du routeur sur le cable?
  • Mike
    Mike Messages 21,579 ✭✭
    @Leonard_G Le test de App de Fizz est fait sur le modem, donc le wifi ne doit pas influencer la vitesse
  • Leonard_G
    Leonard_G Messages 250 ✭✭
    @Mike:
    OK, merci pour la précision!
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