What's happening with my rollover data for this circle?

Rody

It's the second times my data didn't rollover for (438)******* can someone explaining to me why?

Fizzy

Hello Rody,

Only unused data will rollover. And the maximum rollover period is 2 months.
Go to your account. Select "My Plans", select "Usage" for your mobile plan. You should be able to see your rollover data and this month's remaining data (and each block of data will show the number of days remaining).

If you can confirm that data is missing from your plan, be sure to notify Fizz support.
https://fizz.ca/en/contact-us

Btw you can hover over your post and select "edit" to remove your phone number. It is currently posted on a public forum for all to see.

Also you posted this question on the French forum. To visit the English forum, click on the "EN" black circle at top right. Or go here: https://community.fizz.ca/

Mike

Sorry we are normal users here
First of all contact the support in order to cancel your phone number.

For the rollover if you did not use the data and the data are not rollover, check that you did not used it.
Check also the validity of your data, if the validity is more the 31 days, that is a rollover.


here's how to contact customer support by chat, from 8 AM to 9 PM everyday:
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- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
- Click on this link: https://fizz.ca/en/faq/what-is-rollover-and-how-does-it-work
- The green chat bubble should appear after a few seconds in the bottom right corner.
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Do not hesitate to mark this answer as the best

Nathan

I think Mike wanted to say "to remove your phone number" from public view, not to "cancel" it