I have no internet all.of the sudden, any reason why?

Manuel M. #18851

Hello my internet connection just stopped working all.of the sudden, it says conected but no internet? Do you know why? (Rosemont belanger) thanks

MichelP

Manuel,
Maybe in your area, there have a problem with the internet network.
To know more about it:
Please contact the Fizz support;
First, connect you to your account.
Also follow this link :
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
wait a few seconds to see the green bubble chat down to the right of the page and when you see it, click on it.
Your session starts with Fizz.

Mike

Hi Manuel,

Did you already try to reboot the modem?
it can be a temporary problem of the grid in your zone.

Only the support can tell you this car Fizz.
.
- Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login. The business hours: every day from 8 a.m. to 9 p.m. (EST).
- Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Jofzz

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