I need to chat to a representative

KIEN T. #16218

I was transferring my number with a representative 2 weeks ago, as I needed to leave abruptly for toronto, my phone hadn't been suscessfully set up, I been charged for for the month since but still not have access to my phone, what to do?

Fling

Vous êtes du côté francophone

 

This is how to contact the support and ask them your question

 

CHAT

 

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile ? Contact Form (the subject are limited) and fill out the form and someone will email you back.

André L. #16536

Log into your Fizz account.

Make your way to the Solution Hub.

On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.

Alternately, you can use Facebook Messenger ( https://www.facebook.com/fizzca/ ) or Twitter ( https://twitter.com/fizz_ca ) to chat with them.

Nini G. #13860

Personally I communicate with them by messenger, that’s what works best for me.Good luck with that issue!

Vincent D. 39366

Talk to a representative via facebook messenger or twitter, here's the facebook link: https://www.facebook.com/fizzca/

Phane

Ne répondez pas en anglais !!!!
C’est français ici !!!!
Il le sait sûrement ... mais quel est l’interêt pour lui d’aller sur le site anglais ? Aucun, tout le mode lui répond sans sa langue ici ((

Martin

Hi , use facebook messenger , it's fast and easy

lsabelle

@Phane,

Il y a en ce moment même 2 questions en français sur la communauté anglophone... Il arrive souvent que les gens se trompe... Des 2 côtés

Fling lui a précisé avant de répondre

Gualberto

Then do so.

MichelP

Kien,
Chat online with Fizz is available from 8h00 to 21h00, each day.
To chat without problem:
First, get connected to your fizz account.
Then, open a second window and types this adress:
https://fizz.ca/en/faq/resolving-issues
Wait a few seconds until you see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session with Fizz begins.

Chloé .

Messenger Fizz