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Change mobile number

Suzanne B. #15519
Suzanne B. #15519 Messages 1 ✭✭
dans Bienvenue et inscription

During the subscriptions, I paid and select a wrong phone number. The first one was finishing by 1547. It was a mistake and I paid to change again the phone to 1549. Now my mobile phone is having the old number 1547 ( setting, phone , number) My profile in my account this having the mobile finishing by 1547. But the mobile allocated to my account is 1549 and I can received call with 1549. So this is good. So you need to fix my profile in order to have 1549 and you need to send and OTA to my mobile in order to update the setting on may phone.

 

 

Meilleure réponse

  • Mike
    Mike Messages 21,566 ✭✭
    Réponse ✓

    Ceci c'est la communauté en français

     

    Here we are users,

    Did you try with a different browser?

    When you call from your mobile which is the number shown? 1549 or 1547?


    contact the support in order to fix it

    To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

     

    CHAT

    • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    • The business hours: every day from 8 a.m. to 9 p.m. (EST).
    • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile ? Contact Form (the subject are limited) and fill out the form and someone will email you back.

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