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Sim card activated on the wrong account. How activate the sim card to the right account?

Alexia G. #8063
Alexia G. #8063 Messages 2 ✭✭
dans Mobilité
I want to activate this sim card on the right account.
Thanks

Meilleure réponse

  • Mike
    Mike Messages 21,570 ✭✭
    Réponse ✓

    If you have already activated, you need to unsubscribe :(

    But you will lose the money, I do not think that you can refund.

    However, this will be better to be treated from the support, contact them.

    CHAT
    Go to any help page, if you are not connected login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    FACEBOOK
    You can also send a message via facebook messenger
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM
    You can also fill a contact form from your account
    Once logged in, from the account panel go to My Profile -> Contact Form (the subject are limited) and fill out the form and someone will email you back.

Réponses

  • Steph_PEMO1
    Steph_PEMO1 Messages 873 ✭✭
    Alexia, FYI there are 2 separate forums at Fizz; one in english and one in french. You have more chance to have answers if you select the right one. By chance we are a few persons to help on both side such as Mike.
    @Mike, do you think that she can simply order a new SIM card and activate it on the right account.
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